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View an online demonstration of our NetFill™ service
View an online demonstration of our NetQuery™ combined with StatementVIEW™ service 


    Charlie Mahggls suffered a surfing injury and was told by his regular physician that he would have to give up his favorite sport.  Charlie knew of professional athletes who had recovered fully after similar injuries.  Unwilling to give up surfing, Charlie Mahggls turned his attention to sport’s medicine.  He assembled a team of health and sport experts who, over the next year, helped him regain and even exceed his former athletic prowess.  He next tasked the team with creating a model clinic that made state-of-the-art sport’s medicine available to amateur athletes like himself.  Using the model, Charlie established Anti-Gravity Sports Medicine Group and took it nationwide.

The Problems

Soon after establishing the Anti- Gravity Sports Medicine Group, the number of participating doctors increased from five to over 1,000.  The manual process of typing each individual new doctor’s ID card, then sending it and the directory of participating doctors to patients was time and labor intensive. In addition, those out in the field in charge of recruiting new members were constantly requesting sample supplies to be mailed out.  

When a member called to request a replacement membership card and/or directory, the request had to be typed up and forwarded to the Anti-Gravity headquarters. Members were complaining that they had to wait as much as 3 to 4 weeks. To make matters worse, the replacement cards were often returned due to an address error, making it necessary to correct the address and resend the package.

Anti-Gravity's customer service representatives also wanted access to reports so they could find out when the ID cards were mailed and what information was on the card. Because there was no centralized database, gathering this information took a lot of time.

Our Unique and Rapidly Implemented Solutions

An Internet-based system, utilizing our unique modules: StatementViewTM, NetFillTM and NetQueryTM was developed to solve 21st Century Sports Medicine Group’s problems.

Members get their initial membership cards and directories or replacements in less than a week via NetFill. Now, Anti-Gravity sends their database to us where it is postal processed for mailing discounts, then the welcome letter and membership cards are printed, inserted with the directories, and mailed. The data is also posted to the Internet via StatementView so that Anti-Gravity’s customer service representatives can see when each packet was mailed and view the actual card to verify the information printed on it. If a member requests a replacement card the representative can either choose to print it locally and mail it themselves or they can click a button to send the order to us where it will be printed and mailed the following business day.  

With NetQuery, Anti-Gravity can access reports on new member sign-ups and the dates the membership packages were sent.  Combined with StatementVIEW, the system allows immediate web viewing and automatic reprint mailing.  

View an online demonstration of our NetQuery combined with StatementVIEW service 

NetFill™ gives Anti-Gravity an online marketing supplies ordering system that can be accessed by the sales representatives.  To order supplies, they simply sign on and complete the form.  The sample membership cards and directories are shipped out the following day.

View an online demonstration of our NetFill service