View
an online demonstration of our
NetCard™
service
View an online demonstration of our StatementVIEW™
service
View
an online demonstration of our NetPay™
service
View
an online demonstration of our NetQuery™
service
Charlie is always baffled by the phrase: Shop till you drop.
Shopping invigorates him and he’s never too tired to seek one more
bargain. When warehouse clubs came
into vogue in the 1980s, Charlie was eager to enter the market.
The Problem
As Sandcastle Wholesale memberships grew, the company looked for
ways to improve cash flow and customer service.
The original system was set up for monthly mailings of member’s
annual renewal invoices. To pay the
invoice, the members tore off the remittance portion and mailed it back with a
check in the provided envelope. Or,
they made their payments at Sandcastle Wholesale locations.
Since most of the division’s profits come from membership fees,
Sandcastle needed a method to easily renew memberships and speed payments.
Our Unique and Rapidly Implemented Solutions
Sandcastle members can now choose to receive their renewal
statements online via our StatementVIEW™ service.
Electronic inserts are attached to the emailed invoices, which allows
Sandcastle Wholesale to promote new products and vendors.
In addition, the member can instantly link to online ordering or to the
M-Sandcastle.com website for online shopping, which has greatly improved sales
at the site.
This system has also allowed Sandcastle Wholesale to vastly improve
its customer service. In the past,
if a customer complained of not receiving a renewal statement, the customer
service representative would enter a request to the Accounting Department to
send a new one. This was
cumbersome, costly, time consuming and slow.
With the new system, the representative just enters the member’s
name or account number into their PC to call up the image of the statement.
With a single click, they can e-mail or fax a copy of the statement
directly to the customer, or print a copy locally for mailing.
View
an online demonstration of our StatementVIEW
service.
Members who receive their renewals by email can pay immediately
online via our NetPay™ product
using a credit card, debit card, or virtual check.
Not only has payment lag time improved, but Sandcastle Wholesale saves
hundreds of thousands of dollars by eliminating first class postage, paper,
envelopes, printing, and mailing charges.
View
an online demonstration of our NetPay
service.
Sandcastle customer service was also vastly improved with the
introduction of NetQuery™. Company
representatives can search for a specific customer's statement online using
search criteria such as member name, account number, membership level, date of
last payment, etc. Customer service
loves its ease of use and the members are happy to have their questions answered
quickly.
View an online demonstration of our NetQuery service.