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ZDI Support

Customer service and support is of utmost importance at ZDI. Each client is assigned a Project Manager, a back-up Project Manager and a Support Engineering team that are available by phone and e-mail 24 hours a day. An emergency 7/24/365 phone support number is available to you just by dialing our normal phone number after hours and on holidays and following the instructions.

To insure that you have 100% control over the accuracy and processing of your data, ZDI has developed a unique integrated system to allow each client on-line access to verify their jobs:

• A file is sent to ZDI via FTP
       NetMonitor detects the file and sends an email to all concerned
       listing the file name and size. You immediately know that the correct
       file has arrived.
• The file is processed into databases
       A processing email goes out to the list detailing any counts or sums from
       the data that will verify that the correct file was sent and processed. 
       The email also contains a link to the client's online NetProof program 
       which allows online proofing of all documents. The client then approves 
       the job online.
• Custom online reports
       An online report system is available 24/7 showing all pertinent metrics 
       for each job. These reports can include file names, quantities, process 
       dates, mail dates, posting dates, and any other important information. 

You can track your job from start to finish right on your desktop from anywhere in the world! Welcome to outsourcing in the 21st century!

Our exclusive Customer Service Module allows your Customer Service Department to view online any document that has been through the system at ZDI. This allows you to be on exactly "the same page" as the customer on the phone with a question about an invoice or statement. It also allows for immediate emailing or faxing of the document to the customer while they are on the phone.